Posts Tagged ‘ hostease ’

The Significance of Customer Support

February 1st, 2010  in About HostEase 1 Comment »

Without doubt the most important aspect of any hosting plan is support. That is, the major consideration in choosing a web hosting service is to find a web hosting providers that offers excellent customer service and support. You want to know that whether you can get urgent help when you have a problem. No matter how much experience you have with maintaining websites, from time to time something will go wrong. At this point it’s very important to have access to a good support team. Most of the time a good support team will be able to resolve your issue in less than 30 minutes. But if you choose a web host with poor support you could be waiting up to 24 hours for a response. For those who own personal websites, this might not be a problem. But if you run an online business, it’s vital that your website is up and running again as soon as possible.

Once you have narrowed down your search to a couple of web hosts it’s always a good idea to get a feeling for their support by asking some questions. This will give you a good indication as to how reliable their support is. So you should always search for a web hosting provider that offers 24 hours a day, 7 days a week technical support with highly experience technicians, so that any web hosting problems will be resolved within a reasonable amount of time. You may also want to test how responsive is their customer support by sending few inquiry emails to the web hosting provider. In general, any response in less than 24 hours is considered acceptable. It is a sign of poor customer support if they take more than one day to response.

What’s more, a web hosting provider with excellent support should also provide multiple support channels, such as 24/7/365 email support, live chat, online knowledgebase, ticket and telephone.We are proud that Hostease.com provides 24/7/365 customer suppot.How long has the web hosting provider been in business and what number of customers they currently have are also good indications of the quality of their hosting products as well as the stability of the company. Even though cost of the web hosting service is also important but it should not be your major consideration. Because the price of a web hosting service has been declining over the years due to competition, as a result, the price of most of the web hosting services offering quality hosting features is very affordable.

In addition, it is more important to ensure the web hosting service that you choose is able to meet your website hosting requirements, ensure your website is always accessible with satisfying speed, provide scalability to grow and expand your website as well as offer excellent customer supports.

All in all, the web hosting provider should attach great importance to their customer support and make customer satisfactory to the best of their abilities. Good support, good hosting.

Supported HostEase Shared Web Hosting Features

January 29th, 2010  in Web Hosting 199 Comments »

PHP5: Hypertext Preprocessor, PHP is a powerful and easy-to-use scripting language.
With the fast updating of PHP, the coming of PHP5 official version marks a new era of PHP in July 2004. PHP5′s greatest feature is the introduction of object-oriented mechanisms with the retaining of the downward compatibility. In addition, the integration of aspects of the object is no longer a problem. PHP5 can also improve the function of creating dynamic images to support a variety of image formats (such as PNG, GIF, TTIF, JPGE, etc.). It is very simple and efficient to make image processing. And PHP5 can use a series of powerful ways to deal with XML documents. Its future development prospects must be impressive.

MySQL Database: It is an open source relational database management system because of its speed, reliability and adaptability concern. MySQL database system uses database management language – Structured Query Language (SQL) for database management. It provides programming language and other programming interfaces (APIs) to support a variety of characters segment type. The combination of MySQL and PHP can provide some effective methods and practical tools for dealing with database operations perfectly. The enhancement of the Web-based database and speed of implementation of the project are absolutely wonderful. Many large web sites use mysql database so that mysql development prospects are very bright.

CGI: Common Gateway Interface .It is a tool that can make other programs on the machine connects with HTTP server and the procedure should be run on a network server. The vast majority of CGI programs are used to explain the process data from a form input information and generate a corresponding treatment in the server, or the appropriate information back to the browser. CGI program can also make web pages with interactive features.

PERL: Practical Extraction Report Language, Perl is a high-level language which has the power and flexibility to show high performance. As scripting languages, Perl does not require the compiler and linker to run the code, but all you have to do is to write and tell Perl to run programs only. This means that Perl programming problem for the small quick solutions is very satisfactory. Perl interpreter, as open source free software, can be run on most operating systems. People can easily migrate to different operating systems. Perl is a language to complete the task. In the beginning, Perl on the design as simple tasks can be simplified without losing the ability to address difficult issues of language. It can be very easy to operate digital, text, files and directories, computers and networks, in particular, is a procedural language.

Python: It is an object-oriented computer programming language, which is also a powerful and complete general-purpose language. With 10 years of history, Perl is a mature and stable programming language. This language has a very simple and clear syntax features, suitable for the completion of a variety of high-level task, and can run on almost all of the operating system. At present, this language is related to the rapid technological development, the rapid expansion of the number of users and relevant resources.

SSI: Server Side Include is a server-based web production technology. The content is sent to the browser before you can use the “server-side include” directive text, graphics, or application of information in web pages. It is a simple way to use the include file. , this statement is directed into the appropriate Web server, moreover, the use of include files can be done only in one place.

Cronjobs: Cron jobs are scheduled tasks that take place at predefined times or intervals on the server. A cron job is a series of simple tasks executed from a script file in Linux. Cpanel offers this screen as a tool for setting up cron jobs you have already done on the server.

Curl: It is a file transfer tool working to use URL syntax on the command line. Curl language is also a programming language, which was designed to write network program. To make Curl run smoothly, an operating environment must be installed on client-side.. It is very easy to learn programming with high efficiency and support multiple inheritance, generic data types such as object-oriented programming language.

GD: graphic device. As an image toolkit and graphics library, GD is an extension of php processing library. GD library provides a range of APIs to process images. GD library can help to process or generate images.
ImageMagick: It is a stable set of tools and development kits that can be used to read, write and deal with a variety of basic format of the image files. People can not only gain web applications according to the needs of dynamically generated images, but also make an image or picture sequence of changes in the size, rotation, sharpening, and the results of operations can be kept in the same format .The operation of the picture can be carried out through the command line, but also can be programmed to complete. Now, ImageMagic could focus on performance and providea stable API. It is a totally free powerful tool.

Gzip/Deflate: Gzip has become a commonly-used data compression format, or a file format. GZIP encoding on the HTTP protocol is used to improve the web application performance technology. GZIP compression technology allows users to experience a faster speed for the websites. There are two obvious advantages, one is to reduce the storage space, the other is to transfer files across the network to reduce the transmission time. It is very convenient and easy to use. Deflate has changed into Zip which can provide a free compression utility gradually applied in more fields. Compressed files were not allowed to read data from stand-alone document. Zip is a very simple difference in compressed archive format for each file.

PDOmysql: The PHP Data Objects (PDO) extension defines a lightweight, consistent interface for accessing databases in PHP. Each database driver implements the PDO interface can expose database-specific features as regular extension functions. People cannot perform any database functions using the PDO extension by itself; they must use a database-specific PDO driver to access a database server. PDO provides a data-access abstraction layer so that people use the same functions to issue queries and fetch data.

Zend Optimizer: It can make the optimized code increase the php application’s execution speed. The principle is achieved for those who have run to optimize the code generated, prior to implementation by the compiler. Normally,, the implementation of ZO can not make the php program much faster. This means that site visitors can browse the web faster to complete more tasks It also means faster response can save hardware investment and enhance the services provided by websites. Therefore, the use of ZO, is equivalent to increasing e-commerce profitability. ZO can bring php users many benefits, especially those who operate the site. Running php program can significantly reduce the server cpu load and response time

phpMyAdmin: Based on PHP, phpMyAdmin is a MySQL library management tool which build up on websites with web-based framework. People can manage the entire MySQL server and single database. In order to achieve the purpose, they will need to set MySQL users reasonably. phpMyAdmin is a third-party tool included with Cpanel, used for manipulating MySQL databases over the Internet. Using phpMyAdmin, they can add and drop databases, create, alter, and delete tables, add, edit, and delete fields, execute SQL statements, and manage users, keys, and permissions. It is very powerful.

.htaccess: .htaccess files (or “distributed configuration files”) provide a method for the directory to change the configuration, that is, in a particular document directory, an instruction can be placed in one or more documents to the role of this directory and all subdirectories. And the command used is limited. Administrators can set up Apache to AllowOverride directive. Htaccess can help us to achieve such purposes: Folder and password protection the user automatically redirect, Error pages customizing changing your file extensions, banning a specific IP address of the user, to allow only specific IP addresses of users, to prohibit directory listings, and the use of other files as index files, and some of the features.

Custom php.ini : it is a configuration file in which shared web hosting can be revised. It is very convenient to deal with such problems promptly.

Custom error page: An error page informs a visitor when there is a problem accessing your site. Each type of problem has its own code. For example, a visitor who enters a nonexistent URL will see a 404 error, while an unauthorized user trying to access a restricted area of your site will see a 401 error. Basic error pages are automatically provided by the web server (Apache). However, if you prefer, you can create a custom error page for any valid HTTP status code beginning with 4 or 5.

Cpanel: Cpanel is the best among all the control panels available. It has many features which are attractive because of these easy-to-use and friendly elements. It is very popular and inexpensive, but it uses Linux only as its platform. Cpanel allows people to manage their sites completely and give them total control in management as a next generation management software application and website configuration. The Graphical User Interface is very easy- going and friendly to use freely.

Hotlink protection: Hotlink protection prevents other websites from directly linking to files on your website. Other sites will still be able to link to any file type that you don’t specify below. An example of hotlink would be using a <img> tag to display an image from one site to somewhere else on the net. The result is that the other site is stealing your bandwidth. One should ensure that all sites linked directly. Hotlink protection is actually using a server-side programming to prevent software through the url filtering technology.

Awstats: Awstats is a free, powerful and personalized tool to bring advanced network, traffic, FTP or mail server statistics graph. This log analyzer shows all possible information contained in your log on several graphical web pages as a CGI or from the command line. It uses part of the archives to handle a large number of log files quickly. And it can analyze log files from all major server tools.

About Softlayer Data Center

January 27th, 2010  in Server 415 Comments »

Softlayer Data Center is one advantage of our HostEase. We make our servers locate in Softlayer Data Center. HostEase just employs high-quality hardware equipment in the datacenter to provide a wide variety of services for the customers. SoftLayer Data Center is well-known in America. SoftLayer provides global, on-demand data center and hosting services from facilities across the U.S. It can take advantage of best-in-class connectivity and technology to innovate industry leading. It also gets automated solutions that empower enterprises with complete access, control, security, and scalability.

SoftLayer was founded in 2005. As a powerful strength in web hosting industry in the United States, It likes a dark horse full of vigor. There are a lot of good remarks about it in many hosting forums so that customer satisfaction is very high.

By the end of December 2007, following the SoftLayer data center in Dallas, United States established the second data center in Seattle- the world’s third largest Internet Data Center. The third data center was built in Washington DC In May 2008.

SoftLayer servers come with one of the industry’s most complete set of standard features and services at no additional cost. 10G optical fiber was adopted to connect various data centers which integrated through proprietary automated tools. SoftLayer data centers have a lot of advantages, such as 40G bandwidth to the rack, 100% Cisco network, redundant backbones, Cisco ASA hardware firewall, virus and spam filtering and server 10/100/1000Mbps port access options.

They provide high-performance web hosting with affordable price. What they offer can cater to those people who are very satisfied with all things in accordance with foreign customers comment on their best services .What’s more; many clients from China enjoy the fast speed to visit the websites easily.

SoftLayer data centers can offer dual-processor single-core server, dual-processor multi-core servers, quad-processor multi-core servers, equipped with powerful hard-proof facilities. The industry’s management and data transfer via VPN over dedicated carriers segregated from public network.

SoftLayer’s innovative infrastructure, solutions, and automation capabilities provide unique advantages for virtualized solutions and a truly virtual data center so that it is very promising and prosperous.

The Benefit of Dedicated IP

January 22nd, 2010  in About HostEase 3 Comments »

HostEase.com provides three kind of shared web hosting packages: Blog hosting, basic hosting and business hosting. Business hosting package provides free dedicated IP and other two packages also support dedicated IP. Why should we use dedicated IP? Do you know the advantage of dedicated IP?

We all know that we can visit a website via the IP after using a dedicated IP. But this will be impossible when we are using a shared IP. And there are still two obvious advantages of using dedicated IP:

1. Using dedicated IP can circumvent associated risks from shared IP condition, that is, if a single user is shielded by associated organization or even a country for suffering attacks (such as DDOS), violations (such as pornography), or just because of the abrupt policy, other users will also be implicated. Therefore, when using the shared IP, the whole server will be affected if there is something wrong with one user. Such problem can be only resolved by using dedicated IP.

2. A dedicated IP can greatly enhance the opportunity of being included by search engines. Search engines may think the website has a good quality if a dedicate IP is corresponding to it, and then raise its level when including it. While in the situation of shared IP, there are hundreds of websites under an IP, search engines may think the quality of the website is not high, and accordingly lowers its level when including it.

Therefore, if you plan to purchase shared hosting from HostEase.com, it’s sensible for you to buy a dedicated IP at the same time. It will only cost you $2.5 per month and I’m sure you will benefit much from it. It’s also possible for HostEase’s old customers to upgrade in their client area so that they can get a dedicated IP.

Notice of Upgrade

January 19th, 2010  in Uncategorized 1 Comment »

To provide service on a best-effort basis, HostEase schedules upgrade or maintenance regularly.

The recent upgrade schedule will fall on 1:00 ~3:00 am, Jan. 21st, PST, which is an upgrade of HostEase’s Customer Home. During the maintenance, the service of customer login and product order will be unavailable; customers may access their hosting accounts through cPanel (http://yourdomainname/cpanel). www.hostease.com will also be accessible then.

HostEase Technical Department
Jan.20, 2010

Happy Thanksgiving

November 26th, 2009  in Experience Sharing 177 Comments »

It’s the annual Thanksgiving today, a day that we are called to express our gratitude.

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“Thanksgiving is celebrated at the expense of Native Peoples who had to give up their lands and culture for America to become what it is today.”

Though purely religious in origin, Thanksgiving is now primarily identified as a secular holiday. As the name “Thanksgiving” indicates, people gather on this great day, celebrate their harvests and have a Thanksgiving dinner.

Thanksgiving is a great day to give our thanks to our family. We should be grateful to the lover who snores every night, at least he/she is not being together with others; we should be grateful to the child watching TV on the sofa, at least he/she stays at home rather than wandering outside.

Thanksgiving is also a great day to celebrate our friendship.

If we don’t have family, we will look for close friends. We get friends here and there, they are not family members but they can warm us at the same time, without charge or prejudice.

Thanksgiving is not only a day to thank your family and friends, but also a day to thank God for the thing of life, for being alive, for the air, for the atmosphere, for everything we enjoy.

And HostEase will, thank you for your visit and your staunch support for HostEase:-)

What are you going to do today?

Who will you give thanks to in this thanksgiving season?

Shared Hosting Plan: Business Hosting Plan

September 22nd, 2009  in Web Hosting No Comments »

Unlimited disk space?

Unlimited bandwidth?

Unlimited Domains under one account?

Unlimited email hosting?

Unlimited parked domains?

Free dedicated IP?

That’s true!

Welcome to HostEase’s Business Hosting Plan, providing many unlimited features and high performance.

Here‘s more information.

Price
A 12 month Business Hosting plan will cost you 155.4 dollars ($12.95/month), and a 24 month plan will cost you 286.8 dollars ($11.95/monthe). However, you will be charged 14.95 dollars with the purchase of a 1 month plan. The longer the plan you purchase, the less you will spend.

After services
As mentioned in Blog Hosting plan and basic hosting plan, every customer of HostEase will enjoy a VIP level after-service.

Important Notes about HostEase’s Payment Methods

August 12th, 2009  in About HostEase 197 Comments »

We offer several payment methods for our customers, among which Paypal and 2CO are the common payment system for domestic customers. Besides, we also support Alipay payment.

You may ask what Alipay is. Well, it is a popular payment method in China. Alipay is to Chinese users what Paypal is to us. It is known and trusted by many Chinese users on the Internet.

According to a report of China Internet Network Information Center (CNNIC), the number of Chinese Internet users reaches 320,000,000 by the end of May, 2009, out of which 62.5% are Alipay users. That is to say, 6 out of 10 Chinese Internet users are using Alipay, it is quite a large number. Now there are only several web hosting companies introduce Alipay as a means of payment.

“But is there anything to do with me?”You may ask. Well, you will probably never need such Alipay. But there are always needs on it in some other place of the world, and HostEase makes every reasonable effort to meet its users’ needs. So whenever you are in trouble with our products or services, or feel that we should make some improvement, you can also turn to HostEase for help and feel free to tell us your ideas.

We are always dedicated to be flexible and responsive to your needs, our customers. We may not be able to meet all your needs, but at least you can have a try and we are listening to you!

Shared Hosting: Basic Hosting Plan

July 29th, 2009  in Web Hosting 208 Comments »

With unlimited file space, unlimited bandwidths and unlimited domains allowed, Basic Hosting Plan is the most popular package that HostEase provides for its shared hosting customers.

The package is suitable for different kinds of websites and blogs. Besides the features mentioned above, the main feature of Basic Hosting Package includes: unlimited addon domains, unlimited parked domains, unlimited sub domains, unlimited FTP accounts, PHP 5, MySQL Databases, and so on.

Here‘s more information.

Price
A 24 month Basic Hosting plan will cost you only 166.8 dollars ($6.95/month), and a 12 month plan will cost you 95.4 dollars. However, you will be charged 9.95 dollars with the purchase of a 1 month plan. The longer the plan you purchase, the less you will spend.

After Services
Every web hosting plan of HostEase comes with a 30 day money back guarantee, 99.9% uptime guarantee. If you ever have a problem with regular support, just contact our 24×7 live support or submit your question on our support center. Our customer service staff will take the time to give you the VIP attention that you deserve.

You’re welcome to have a try with our hosting plans.

What result in server downtime?

August 11th, 2008  in Server 209 Comments »

The popularity of the Internet has been of deep penetration into every aspect of our lives. The boom of the Internet brings up online games, search engines, e-commerce, IDC, etc, which makes our life more comfortable. I really can not imagine what our lives and work would be without Internet.

The great increase of the number of small enterprises and the development of the e-commerce makes people realize the benefit of site promotion on the Internet. Then people all want to get a maximum publicity through their websites. Some of them choose buying shared hosting or renting a server to manage the sites, while some companies opt to buy a server directly. As we are talking about shared hosting and server, we have to say something on the stability and security of the server which were considered to be the most important.

As we all know, website is a perfect promotional platform. In addition to its own characteristics site and product features, the stability and security of the server are also the key on a website’s survival and development. The first impression of a website is very important to save customers because a bad impression would hardly to be changed. Also, a website which was in a long-term instability would have a negative impact on the company’s business. Only a website on a stable server can continue the running, and bring the company a further promotion.

The server’s stability is the most basic requirement for any website, especially for e-commerce sites. But why are problems always happen? There are several reasons below,

1.Information incomplete. Incomplete signal received or unstable signal propagation are the reasons may cause Information incomplete.

2.Information blocked. It comes from limitative bandwidth, and the maximum limit on service response requests at the same time.

3.Environment of the datacenter. Such as ventilation conditions, fire conditions and air conditioning, etc. These external factors are also likely to affect the stability of the server. HostEase is cooperating with SoftLayer on the datacenter in Dallas and Seattle, so the configuration and the environment could be very trusted.

4.Hackers’ attack. There are more and more hackers right now, so the servers should be equipped with a high-performance firewall and antivirus software.

5.Hardware failure. Such as hard disk failure and network card failure, etc. So we should have backup of the files.

6.Safety management failures. Such as fire, hardware damage caused by artificial factors.

7.Force majeure. Such as war, earthquake and flood, etc.

In general, hosting company will be able to have their duty removed only when the loss of the customer was caused by force majeure. But once the claim for loss happens, the amount is always quite large. So, before you are about to hosting and renting the servers, make sure you have examined all aspects of the server quality.