HostEase Hosting Blog

After a long time of meticulous preparation and training, we are now happy to announce that: Chinese Customer Support has been successfully launched on July, 20, 2010, Beijing Time.

As for Hostease, this is a very important and a great step forward. We always keep in mind that except for the high quality of a hosting solution, customer support is probably another best reason for customers to buy a brand-name web server. Therefore, we take the quality as the center and take satisfies the customer need as the objective. Hostease build up such a strong Chinese Customer Support Team with the purpose of solving Chinese Customer’s problems in a more efficient way.

With the Chinese Customer Support, customers from China will be able to contact our professional technique team in Chinese. The ways to contact the Hostease’s Chinese Customer support team include a 24/7 ticketing system, complemented by live chat and email support. We hope that the Chinese Website plus Chinese Customer Support Team will help Chinese Customers get over the language barrier and can truly reap the benefits of our products and services.

Tags: Chinese customer service

Since the foundation of HostEase, we are committed to continually improving our service and creating supreme servers for our customers. Depends on the advantages of good quality, lower price, considerate service, HostEase’s market share increases constantly. HostEase enjoys great popularity among Chinese users also for its high speed server. Therefore, for the convenience of overseas Chinese customers, we have launched the Chinese website, http://cn.hostease.com.

And we are going to make a step further; Chinese Customer Support will arrive very soon! We will offer Chinese Customer Support for the sake of better understanding and customer services. By that time, Chinese customers will be able to submit tickets in Chinese and receive replies in Chinese. With the 24/7 Live-chat option, users from China can talk with our technical staff in Chinese, which will be much easier for discussing and problem-solving.

We have good reasons to believe that the launch of Chinese Customer Support will be helpful for you, from the negotiation, purchase, payment to the after sale service. Host your website with HostEase now; it will ease your online journey!

Tags: Chinese customer service, hostease