As for Hostease, this is a very important and a great step forward. We always keep in mind that except for the high quality of a hosting solution, customer support is probably another best reason for customers to buy a brand-name web server. Therefore, we take the quality as the center and take satisfies the customer need as the objective. Hostease build up such a strong Chinese Customer Support Team with the purpose of solving Chinese Customer’s problems in a more efficient way.

With the Chinese Customer Support, customers from China will be able to contact our professional technique team in Chinese. The ways to contact the Hostease’s Chinese Customer support team include a 24/7 ticketing system, complemented by live chat and email support. We hope that the Chinese Website plus Chinese Customer Support Team will help Chinese Customers get over the language barrier and can truly reap the benefits of our products and services.

As we promised in HostEase to Expand Chinese Market, the Chinese-language web site of HostEase has already launched at http://cn.hostease.com. This will be our first step on expanding the Chinese market.

Besides, the Chinese customer service is coming soon.

Welcome to visit HostEase’s Chinese official site and contribute your valuable advice. Your opinion counts!

So we post this notice to inform you about the maintenance for the attached servers on HostEase. During this maintenance window the server will be powered down for a period of about 20 minutes.

Again, this maintenance will be starting at 2am PDT on 3/17/2010 and will affect the power of server103.hostease.com. And the server will be available as soon as possible.
Any further assistance please contact us through

Telephone: (302) 353-4678
Email: support@hostease.com
Submit a ticket at support.hostease.com

HostEase Technical Department
March.16th, 2010

In August, 2009, HostEase announced that it had launched the support of Alipay — the major online payment method in China. The Eastern country has become one of the most important markets for hosting industry. A research for CRINORDIC.COM indicates that there are 384 million Internet users in China by the end of 2009, among which the need of web hosting are growing rapidly.

There’s some web hosting providers that have already started their business in China. It would be hard work to get better position in the ever-growing market, fortunately the support of Alipay laid a solid foundation for our entering Chinese market.

As one of the most promising hosting provider with high performance in the field, we make “Easing Customers’ Hosting Experience” as our mission, and are dedicated in providing the best service for our customers.

Our Chinese official web site will be launched in a few months, and other service projects such as hosting solutions designed for Chinese small and medium-sized enterprises and individuals, Chinese customer service are also in progress now.

Hope everything goes well!

It’s known that a domain name will be managed by at least two nameservers (ex> ns1.hostease.com & ns2.hostease.com) after being registered. Usually, these two nameservers belong to the domain registrar where you register your domain name. For example, if you registered a domain name at Godaddy.com, your default ns will be Godaddy’s. Once you heard that HostEase’s web hosting is good and reliable, you plan to purchase HostEase’s web hosting. After paying for the order you have placed, the new account information will be sent to you. And you will see one sentence as followed: If you are using an existing domain with your new hosting account, you will need to update the nameservers to point to the nameservers listed below.

Nameserver 1: ns1.hostease.com (174.37.94.191)
Nameserver 2: ns2.hostease.com (67.228.202.115)

Why? Some people may be a little puzzled. Well, in fact, you can use your former ns, but sometimes it may bring some inconvenience to you. For example, if you purchase basic hosting package from HostEase.com and you will enjoy unlimited addon domain feature. But you will find that it’s not possible for you to add a domain in your cPanel if you don’t change your ns to HostEase’s. And also if you plan to add a subdomain, you have to add a A record in you domain control panel. Every time you should make corresponding domain record in you former domain control panel after operating in Domains of your cPanel. But if you have changed your ns to HostEase’s, it will help you add corresponding domain record when you add a subdomain or change the MX record and etc…. I believe you have already understood why you should use HostEase’s ns when using its hosting.

Once you have narrowed down your search to a couple of web hosts it’s always a good idea to get a feeling for their support by asking some questions. This will give you a good indication as to how reliable their support is. So you should always search for a web hosting provider that offers 24 hours a day, 7 days a week technical support with highly experience technicians, so that any web hosting problems will be resolved within a reasonable amount of time. You may also want to test how responsive is their customer support by sending few inquiry emails to the web hosting provider. In general, any response in less than 24 hours is considered acceptable. It is a sign of poor customer support if they take more than one day to response.

What’s more, a web hosting provider with excellent support should also provide multiple support channels, such as 24/7/365 email support, live chat, online knowledgebase, ticket and telephone.We are proud that Hostease.com provides 24/7/365 customer suppot.How long has the web hosting provider been in business and what number of customers they currently have are also good indications of the quality of their hosting products as well as the stability of the company. Even though cost of the web hosting service is also important but it should not be your major consideration. Because the price of a web hosting service has been declining over the years due to competition, as a result, the price of most of the web hosting services offering quality hosting features is very affordable.

In addition, it is more important to ensure the web hosting service that you choose is able to meet your website hosting requirements, ensure your website is always accessible with satisfying speed, provide scalability to grow and expand your website as well as offer excellent customer supports.

All in all, the web hosting provider should attach great importance to their customer support and make customer satisfactory to the best of their abilities. Good support, good hosting.

We all know that we can visit a website via the IP after using a dedicated IP. But this will be impossible when we are using a shared IP. And there are still two obvious advantages of using dedicated IP:

1. Using dedicated IP can circumvent associated risks from shared IP condition, that is, if a single user is shielded by associated organization or even a country for suffering attacks (such as DDOS), violations (such as pornography), or just because of the abrupt policy, other users will also be implicated. Therefore, when using the shared IP, the whole server will be affected if there is something wrong with one user. Such problem can be only resolved by using dedicated IP.

2. A dedicated IP can greatly enhance the opportunity of being included by search engines. Search engines may think the website has a good quality if a dedicate IP is corresponding to it, and then raise its level when including it. While in the situation of shared IP, there are hundreds of websites under an IP, search engines may think the quality of the website is not high, and accordingly lowers its level when including it.

Therefore, if you plan to purchase shared hosting from HostEase.com, it’s sensible for you to buy a dedicated IP at the same time. It will only cost you $2.5 per month and I’m sure you will benefit much from it. It’s also possible for HostEase’s old customers to upgrade in their client area so that they can get a dedicated IP.

You may ask what Alipay is. Well, it is a popular payment method in China. Alipay is to Chinese users what Paypal is to us. It is known and trusted by many Chinese users on the Internet.

According to a report of China Internet Network Information Center (CNNIC), the number of Chinese Internet users reaches 320,000,000 by the end of May, 2009, out of which 62.5% are Alipay users. That is to say, 6 out of 10 Chinese Internet users are using Alipay, it is quite a large number. Now there are only several web hosting companies introduce Alipay as a means of payment.

“But is there anything to do with me?”You may ask. Well, you will probably never need such Alipay. But there are always needs on it in some other place of the world, and HostEase makes every reasonable effort to meet its users’ needs. So whenever you are in trouble with our products or services, or feel that we should make some improvement, you can also turn to HostEase for help and feel free to tell us your ideas.

We are always dedicated to be flexible and responsive to your needs, our customers. We may not be able to meet all your needs, but at least you can have a try and we are listening to you!

Joey: As an employee, now I’m familiar with the word HostEase, but what is HostEase?
Ella: HostEase is designed to help Internet users EASE their process with web hosting; provide convenient and reliable hosting service for Internet users around the world.

Joey: I’ve been in HostEase for only several weeks, but I’ve found that everything here is fresh and charming. Can you tell me the history of HostEase? Some customers are also curious about that.
Ella: HostEase was founded in 2007 by some young men including me. After realizing the difficult in finding a good hosting service, we decide to ease the course of web hosting. As a young energetic power in webhosting industry, we hold fresh and reliable products, modern service concepts and attractive prices.

Joey: What do you think are HostEase’s features?
Ella: 1. 24-hour customer service via phone to someone who can work directly on the server. Customers can get a quick reply through telephone. We’ve also got a professional team to solve technical problems occurring during the use of web hosting.

2. Hardware quality. HostEase employs high-quality equipment in the datacenter to provide better service for the customers. All failed hardware component will be replaced within 5 hours of customers’ notification in the Support Department of HostEase.

3. Notification of downtime in advance. We will always note the customer of the scheduled downtime and maintenance on our homepage or blog. So please visit often and pay attention to these notifications.

4. 99.9% up time guarantee. HostEase.com offers its Subscriber a 99.9% uptime guarantee for shared hosting.

Joey: This is a customer’s question: What is more important when considering a web host? Customer service, reliability or price?

Ella: Well, the reliability of a web host affects its websites in a direct way. Once there’s anything wrong with their websites, the administrators of websites will depend largely on the web host provider’s customer service. Based on these facts, people are willing to spend a lot of money to ensure the reliability of the products and the efficiency of the customer service. While with HostEase, customers can get a reliable web host with professional customer service and, totally affordable price.

Joey: It is said that the basic hosing package is our besting selling product, isn’t it?
Ella: Yes. The package includes unlimited disk space and unlimited bandwidths, support PHP 5, MySQL databases, CGI, Perl, cPanel, etc. The basic hosting package will cost only $6.95 dollars per month if you purchase a two-year plan. (More information on http://www.hostease.com/shared-hosting.html)

Joey: where are our servers located?
Ella: We make our servers locate in Softlayer’s data centers.

Joey：This is a most mentioned question —— “Who should I turn to for help when getting some problems?”
As far as I know, we offer telephone support, live chat help and support ticket for our customers.
Ella：Well done. We are committed to provide the most convenient and professional customer service for our customers. Whenever getting any problems, our customers can:
1. Contact our Support Department via phone. Our customer service staff can work directly on the server and help you through the problems.
2. Have a live chat immediately after coming across a problem. Our live representatives are available 24/7.
3. Visit our support center (support.hostease.com) and submit a ticket, describe your problems and the operation you’ve done in details. Your ticket will be processed as soon as possible.
4. Ask for help via Email or letter. Please send your e-mail to support@hostease.com.

Joey: Will we charge our clients for support?
Ella：Certainly no.

Joey：Why does HostEase offer a money back guarantee?
Ella：In consideration of customer experience, wee offer a 30-day money back guarantee for our customers. We are confident that we can provide the best service. (More details about 30-day money back guarantee on http://www.hostease.com/terms.html)

Joey: What do you think is it that will make hostease.com a competitive company in the Hosting market?
Ella: We believe in Customer first and foremost. The ultimate goal of our working is to provide reliable, great product and service for our customers. Customer experience is always the focus we are working on. We believe that only through customers can a web host win excellent reputation.

Joey: What is HostEase’s marketing goal/plan now?
Ella: Our brand promotion is now in progress. We are making every effort to offer better service and build a trusted brand. It is hoped that HostEase will become one of the most popular web host brands within 3 years.

Joey: How shall we promote our web site?
Ella: Mainly through customer referrals and affiliate sales. We will then advertise on several various Web Hosting review magazines and sites. Besides, the ongoing special offerings can also attract more customers and contribute to the promotion.

Joey: Some customers are interested in becoming an affiliate of HostEase, then how to become an affiliate of HostEase?
Ella: HostEase’s Affiliate Program enables its affiliates to add certain links and promotional features to their web sites for which they will be eligible for compensation. It is quite easy to become an affiliate of HostEase:
1. Sign up for an affiliate account on www.hostease.com/affiliate.html
2. Select a banner
3. Place the banner and your code on your site and begin making money!

Once you have a problem that’s bothering you, or there are anything about our services that you think could be improved, or you feel like pointing out something HostEase does that doesn’t work for you, or you want to let us know what we’re doing that you like, you can leave your feedback in the comments section of this blog. We’ll respond to any pressing issues in due time, and it is also a cool way to check out what other customers think.

Looking forward to hearing your feedback.